My Mind Map on Prof Nitin Pangarkar's Talk on "Achieving Cost Effective and Service Excellence" on Friday, 6 Oct 2006

I was attracted to this IPAM organised talk by Prof Nitin Pangarkar on "Achieving Cost Effective and Service Excellence" and decided to mind map the talk.

Basically, he was giving an interesting overview of what he has written in a book on the recipe for success in the public and private sectors. One of the examples he had studied into is Singapore Airlines, SIA for short. It is a well known fact that SIA is one of a few airlines in the world that is profitable, year after year. The factors are clearly stated in the mind map. Enjoy please.

Mind Map Blog by Choon Boo LIM is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License